Refund and Returns Policy

We are committed to providing our customers with the best shopping experience possible. If you are not satisfied with our products, we will do our best to address your concerns and provide you with a return or refund service.

30 Days Return/Exchange

Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of arrival. Please see whether either of these pertain to you, and if the item(s) are covered by our 30 Return Policy.

The following reasons are covered by our 30 days full coverage Return/Exchange Policy.(NB katana is responsible for return postage fees, and replacement fees)

We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

Please note that we do not accept any return or exchange applications except for the above reasons. Furthermore, please note that we are not liable for these issues: Products are damaged by misuse, mishandling, or poor maintenance.

Please follow the instructions below.

Items that are being returned should be new. They should be kept in its original condition in which you received them in.

Please contact one of our customer service representatives to request return authorization, and the return instructions.

Return or Refund Service Procedure:

Please Contact our customer service team, and attach clear photos of the items that represent a quality issue.

Please follow the instructions that are provided by our customer service team.

Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed.

Please note that refund processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Cancelation Policy

If you need to cancel your order, please contact our customer service first, if your order has been shipped, you can not cancel the order. reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.

Customer service email: